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Preferred Term Agreement
Definition An arrangement between parties that is confirmed by these parties.
Explanation An agreement may be a written statement that is signed by the involved parties, but it may also be a verbal arrangement, or even an implicit arrangement that is based on experiences from the past and that is acknowledged by the involved parties. An agreement requires a minimum of two involved parties. In service delivery, these two parties are the service provider and the customer. A contract is an agreement with legal and financial implications. Contracts are common between independent [[organization}organizations]]. Internal service providers and their internal customers only have agreements, not contracts.
Alternative Term (Synonym)

Modification Date 2024-07-13 18:59:05
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