Business driven

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Preferred Term Business driven
Definition The fifth growth phase in the USM Value Maturity Model, where a service provider has integrated its customer driven services completely with the customer's business and both parties act as partners.
Explanation The provider invests at its own risk in the development of services that create (even) more value for the customer. The provider continuously innovates, is aware of business developments in the customer's domain, and can translate these into opportunities for the customer. On its turn, the customer organization has detailed knowledge of the services provided.

The approach is externally focused and is used in a customer excellence strategy. See technology driven, system driven, service driven, and customer driven.

Alternative Term (Synonym)

Modification Date 2024-07-13 17:12:03
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