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Preferred Term Complaint
Definition A specific type of wish, where a customer or user expresses to be unsatisfied with something that happened in the past, not being a current incident.
Explanation A complaint refers to the past; if the call refers to an actual situation, it is an incident call. A complaint is aimed at preventing something to happen again in the future.
Alternative Term (Synonym)

Status Active
Modification Date 2024-05-12 15:40:52
Modification Note
Search Term