Contract Management

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Preferred Term Contract Management
Definition One of the five USM processes, specifying the handling of wishes.
Acronym CTM
Explanation The Contract Management process supports making and updating service agreements (SAs) with all relevant parties: the customer, internal solution teams, external solution teams, and partners. The process supports practices like account management, customer management, partner management, relationship management, supplier management.
Contract Management relates to the verb 'agree' in the USM process model.
Alternative Term (Synonym)

Status Active
Modification Date 2024-05-12 15:40:52
Modification Note
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