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Preferred Term Failure
Definition A deviation from the agreed service.
Explanation An incident is a (threatening) failure. Therefore, a failure is an incident that indeed has occurred. A failure can be lack of success, a falling short, an inability to perform a duty or expected action, and a condition of not reaching the required standard. In all cases, a failure says that an expected or agreed result has not been achieved.
Alternative Term (Synonym) disturbance, disruption, malfunction, service degradation

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