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USM Wiki - Companion to the USM Portal

This site contains information on the artifacts and structure of the Unified Service Management method (USM). Click on any component of the image to access detailed information on that component.

Additional information on USM, including news, blogs, events, practical guidance, the USM Professional Register, training calendars, online books, downloads, and the shop, can be found on the USM Portal.

The USM Customer-Provider Interaction Model. Click on a component in the image to go to the details.CustomerValueDemandfunctionalityfunctioningServicegoods and actionsComposition of a facilityComposition of supportproviderProcess modelRoutines and workflowsPeopleTechnologyThe USM concept of the linkCategory:GlossaryUSM principles