Operational level agreement
From USM Wiki
Preferred Term | Operational level agreement |
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Definition | An agreement with an internal solution team about their contribution to a service. |
Acronym | OLA |
Explanation | An agreement with an external solution team is an underpinning contract. |
Alternative Term (Synonym) |
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Section | |
Status | Active |
Modification Date | 2024-08-30 00:33:21 |
Modification Note | |
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