Quality
From USM Wiki
| Preferred Term | Quality |
|---|---|
| Definition | The difference between the experienced service and the expected service, from the perspective of a customer. |
| Acronym | |
| Explanation | An alternative definition with a more holistic character: "simultaneous and continuous satisfaction of all stakeholders". |
| Alternative Term (Synonym) |
| Category | |
|---|---|
| Section | |
| Status | Active |
| Modification Date | 2024-08-30 00:33:21 |
| Modification Note | |
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