Request
From USM Wiki
Preferred Term | Request |
---|---|
Definition | A query or demand made by the customer to the service provider regarding a service. |
Acronym | |
Explanation | USM distinguishes four request types that can be submitted by (or on behalf of) the customer:
A risk is not a support request, but a recording of the existence of a threat or opportunity, which can only be submitted by internal staff. |
Alternative Term (Synonym) | Support request, support query |
Category | |
---|---|
Section | |
Status | |
Modification Date | 2024-09-11 10:12:43 |
Modification Note | |
Search Term |