Request

From USM Wiki

Preferred Term Request
Definition A query or demand made by the customer to the service provider regarding a service.
Acronym
Explanation USM distinguishes four request types that can be submitted by (or on behalf of) the customer:

A risk is not a support request, but a recording of the existence of a threat or opportunity, which can only be submitted by internal staff.

Alternative Term (Synonym) Support request, support query


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Modification Date 2024-09-11 10:12:43
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