Response time

From USM Wiki

Preferred Term Response time
Definition The time it takes to respond to the requester of a call.
Acronym
Explanation For example, the time that it takes to complete the initial phone call of a requester and initiating the follow-up to solve the request. If the issue is solved during that initial phone call, the response time is the same as the solution time.

See reaction time.

Alternative Term (Synonym)


Category
Section
Status Active
Modification Date 2024-09-07 05:48:36
Modification Note
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