Service desk
From USM Wiki
| Preferred Term | Service desk |
|---|---|
| Definition | Function (team) for accepting and handling calls of users and possibly customers. |
| Acronym | |
| Explanation | A service desk is not the same as 'the support organization': a skilled service desk is able to handle specific calls, but mostly, a service desk routes the handling of calls to other solution teams. |
| Alternative Term (Synonym) | Front office (FO), helpdesk, customer contact center (CCC) |
| Category | |
|---|---|
| Section | |
| Status | Active |
| Modification Date | 2024-08-30 00:33:21 |
| Modification Note | |
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