Service desk

From USM Wiki

Preferred Term Service desk
Definition Function (team) for accepting and handling calls of users and possibly customers.
Acronym
Explanation A service desk is not the same as 'the support organization': a skilled service desk is able to handle specific calls, but mostly, a service desk routes the handling of calls to other solution teams.
Alternative Term (Synonym) Front office (FO), helpdesk, customer contact center (CCC)


Category
Section
Status Active
Modification Date 2024-08-30 00:33:21
Modification Note
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