Service driven
From USM Wiki
| Preferred Term | Service driven |
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| Definition | The third growth phase in the USM Value Maturity Model, where a service provider focuses on the delivery of high-quality services that meet or exceed customer expectations. |
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| Explanation | This approach focuses on optimizing service delivery processes, ensuring service reliability, and continuously improving service performance to add value for customers and the organization.
The approach is internally focused and is used in a service excellence strategy. See technology driven, system driven, customer driven, and business driven. |
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| Modification Date | 2024-09-13 18:29:04 |
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