Service request
From USM Wiki
| Preferred Term | Service request |
|---|---|
| Definition | A support request for (additional) facilities agreed in the service agreement or required for the delivery of the service, other than a wish, request for change, incident, or risk. |
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| Explanation | A service request relates to something in the production environment of the service. This may relate to (additional goods and/or actions. A service request may be triggered by an external user, or by an internal workflow for the execution step of a workflow. |
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| Status | Active |
| Modification Date | 2025-04-13 07:44:14 |
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