Shift left

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Preferred Term Shift left
Definition The trend to increasingly transfer activities in the service delivery to the customer or user.
Acronym
Explanation Shift left often refers to the interaction between the user and the service provider, especially to the aspect of communication. A shift left approach often involves a self-service portal, where users can draw up their own support requests, view the progress of their processing, and initiate or execute support actions themselves.
Alternative Term (Synonym)


Category
Section
Status Active
Modification Date 2024-10-19 10:59:06
Modification Note
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