Shift left
From USM Wiki
Preferred Term | Shift left |
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Definition | The trend to increasingly transfer activities in the service delivery to the customer or user. |
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Explanation | Shift left often refers to the interaction between the user and the service provider, especially to the aspect of communication. A shift left approach often involves a self-service portal, where users can draw up their own support requests, view the progress of their processing, and initiate or execute support actions themselves. |
Alternative Term (Synonym) |
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Section | |
Status | Active |
Modification Date | 2024-10-19 10:59:06 |
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