Solution time
From USM Wiki
| Preferred Term | Solution time |
|---|---|
| Definition | The time it takes to solve a call. |
| Acronym | |
| Explanation | The solution time includes the initial reaction time and response time, and also the time to complete the handling of the call until the issue is solved. |
| Alternative Term (Synonym) | Resolution time |
| Category | |
|---|---|
| Section | |
| Status | |
| Modification Date | 2024-08-30 00:33:21 |
| Modification Note | |
| Search Term |
