Glossary:Main
From USM Wiki
An internally consistent dictionary of definitions ('glossary') is a core component of any architecture.
The USM Glossary covers the dictionary of terms and definitions for an enterprise service management architecture.
This makes the USM Glossary an essential component of the USM Method. The Glossary applies five structures for a definition, and follows various standards.
The USM Glossary with the definitions is available in English, Dutch, and German. The core terminology translation list is available in these languages, and also in Spanish, French and Finnish.
A
- Acceptance
- Acceptance criteria
- Acceptance environment
- Accountability
- Action
- Activity
- Administrator
- Agile
- Agree
- Agreed opening time
- Agreement
- Alert
- Antecedent
- Application
- Application form
- Architecture
- Architecture pattern
- Artefact
- Asset
- Asset register
- Attribute
- Audit
- Authority
- Availability
- Availability management
- Availability manager
B
- Back office
- Back-out
- Baseline
- Benchmark
- Best effort
- Best practice
- Big bang
- BPM tool
- Budget control
- Build
- Building block
- Building information model
- Building management
- Business
- Business case
- Business driven
- Business impact analysis
- Business process model and notation
- Business relationship management
- Business relationship manager
C
- Call
- Call management
- Capability
- Capacity
- Capacity management
- Capacity manager
- Categorize
- Centralized support
- Change
- Change advisory board
- Change calendar
- Change coordinator
- Change Management
- Change manager
- Chapter
- Charging
- Class
- Classify
- Complaint
- Compliance
- Component
- Configuration
- Configuration item
- Configuration management
- Configuration management database
- Configuration manager
- Conformance
- Continuity
- Continuity manager
- Contract coordinator
- Contract Management
- Contract manager
- Control
- Coordinate
- Coordinating organization
- Coordinator
- Core value
- Critical success factor
- Culture
- Customer
- Customer driven
- Customer excellence
- Customer intimacy
- Customer journey
- Customer satisfaction
D
- Daily plan
- Delivery
- Demand
- Deployment
- Design
- Detection
- Detection time
- Development environment
- DevOps
- Diagnosis
- Diagnosis time
- Disaster
- Disaster recovery plan
- Discipline
- Distributed support
- Document
- Domain
- Downtime
- DTAP street
E
- Economy of scale
- Economy of scope
- Element
- Employee
- End customer
- End user
- Enterprise service management
- Entity
- Escalate
- Escalation scheme
- Event
- Execute
- Expert servicedesk
- External customer
F
- Facility
- Facility management
- Facility management information system
- Facility manager
- Facility service
- Failure
- First time resolution
- Fix
- Framework
- Function
- Functional design
- Functionality
- Functionality management
- Functioning
G
H
I
- Identity
- Impact
- Impact table
- Improve
- Incident
- Incident call
- Incident coordinator
- Incident lifecycle
- Incident Management
- Incident manager
- Infrastructure
- Innovation
- Input
- Inside-out
- Insourcing
- Instance
- Interaction
- Interface
- Internal customer
- Interoperability
J
K
L
M
- Maintenance
- Major incident
- Manage
- Managed infrastructure
- Managed infrastructure component
- Managed infrastructure register
- Management
- Management architecture
- Management method
- Management system
- Management team
- Manager
- Matching
- Mean time between failures
- Mean time between service incidents
- Method
- Metric
- MIR model
- Mission
- Mitigate
- Monitoring
- Monthly plan
- Multiple change
N
O
- Object
- Objective
- Operant conditioning
- Operate
- Operational excellence
- Operational level agreement
- Operations coordinator
- Operations Management
- Operations manager
- Operator
- OPS calendar
- Organization
- Organization structure
- Organize
- Outcome
- Output
- Outside-in
- Outsourcing
P
- Party
- Performance
- Performance indicator
- Perspective
- Policy
- Portability
- Portfolio
- Practice
- Primary task
- Principle
- Prioritize
- Priority
- Problem
- Procedure
- Process
- Process coordination
- Process coordinator
- Process database
- Process management
- Process manager
- Process owner
- Process step
- Process-based organization
- Product
- Production acceptance test
- Production environment
- Profile
- Program
- Project
- Provider
- Purpose
Q
R
- RACI table
- Re-sourcing
- Reaction time
- Realize
- Record
- Recover
- Recovery
- Recovery time
- Reference architecture
- Register
- Relate
- Relationship management
- Release
- Reliability
- Repair
- Repair time
- Reporting
- Request
- Request catalog
- Request for change
- Requester
- Residual risk
- Resource
- Response time
- Responsibility
- Risk
- Risk appetite
- Risk call
- Risk coordinator
- Risk database
- Risk inventory plan
- Risk Management
- Risk manager
- Risk matrix
- Risk profile
- Risk scan
- Role
- Root cause analysis
- Routine
- Routing
- RUF model
S
- Scalability
- Secondary task
- Self-service portal
- Separation of domains
- Separation of duties
- Service
- Service agreement
- Service catalog
- Service delivery
- Service delivery coordination tool
- Service desk
- Service driven
- Service excellence
- Service integrator
- Service level
- Service lifecycle
- Service management
- Service management architecture
- Service management method
- Service management system
- Service manager
- Service offering
- Service provider
- Service report
- Service request
- Service-tree
- SERVQUAL model
- Shadow service
- Shared service center
- Shift left
- Skill
- Skilled service desk
- Software
- Solution team
- Solution time
- Sourcing cycle
- Specify
- Squad
- Staff
- Staff member
- Stakeholder
- Standard
- Standard change
- Strategy
- Supplier
- Supplier manager
- Supply chain
- Support
- System
- System driven
- System test
T
- Task
- Team
- Team coordination
- Team coordinator
- Team report
- Team-based organization
- Technical catalog
- Technical design
- Technology driven
- Technology management
- Technology resource
- Test
- Test environment
- Text strategy
- Threat
- Threshold
- Throughput
- Tool
- Trigger
U
- Underpinning contract
- Unified
- Unskilled service desk
- Upgrade
- Uptime
- Urgency
- Urgent change
- User
- User acceptance test
- USM panel
- USM process model
V
W
