System driven

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Preferred Term System driven
Definition The second growth phase in the USM Value Maturity Model, where a service provider focuses on delivering coherent systems.
Acronym
Explanation In the system driven phase, the technology is under control. The service provider is able to make coherent systems available. The service provider has reasonable control over its own activities, but the policies are not focused at the customer

The approach is internally focused and is used in a service excellence strategy. See technology driven, service driven, customer driven, and business driven.

Alternative Term (Synonym)


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Modification Date 2024-10-19 10:56:54
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