Unskilled service desk
From USM Wiki
| Preferred Term | Unskilled service desk |
|---|---|
| Definition | Service desk staffed by employees who have limited training and/or authority, and as a result cannot handle a significant portion of the calls themselves but must route them to more competent or authorized solution teams. |
| Acronym | |
| Explanation | |
| Alternative Term (Synonym) |
| Category | |
|---|---|
| Section | |
| Status | Active |
| Modification Date | 2024-09-03 13:22:06 |
| Modification Note | |
| Search Term |
