Value stream

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Preferred Term Value stream
Definition The sequence of activities that create and deliver a service to the customer, from the initial support request through the realization of value.
Acronym
Explanation A customer journey, a value stream and a customer driven USM workflow, all describe the same interaction between a customer/user and a service provider, but from different perspectives:
  • The customer journey describes the interaction from the customer/user perspective.
  • The value stream and the workflow describe the interaction from the service provider's perspective.

USM explains how eight standard workflow templates can be used to define any customer journey and any value stream in service delivery.

Meta model:
Alternative Term (Synonym) Customer journey, workflow


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Modification Date 2024-12-28 11:46:27
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