Value stream
From USM Wiki
Preferred Term | Value stream |
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Definition | The sequence of activities that create and deliver a service to the customer, from the initial support request through the realization of value. |
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Explanation | A customer journey, a value stream and a customer driven USM workflow, all describe the same interaction between a customer/user and a service provider, but from different perspectives:
USM explains how eight standard workflow templates can be used to define any customer journey and any value stream in service delivery. Meta model:![]() |
Alternative Term (Synonym) | Customer journey, workflow |
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Modification Date | 2024-12-28 11:46:27 |
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