Wish
From USM Wiki
Preferred Term | Wish |
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Definition | A support request to agree on a new service or to update an existing service agreement. |
Acronym | |
Explanation | A wish can also be formulated negatively as a complaint: an expression of dissatisfaction with the experienced service. A complaint aims to adjust the service delivery in such a way that it better suits the needs of the customer. |
Alternative Term (Synonym) | Requirement, demand |
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Section | |
Status | Active |
Modification Date | 2024-10-20 14:58:26 |
Modification Note | |
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