Wish

From USM Wiki

Preferred Term Wish
Definition A support request to agree on a new service or to update an existing service agreement.
Acronym
Explanation A wish can also be formulated negatively as a complaint: an expression of dissatisfaction with the experienced service. A complaint aims to adjust the service delivery in such a way that it better suits the needs of the customer.
Alternative Term (Synonym) Requirement, demand


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Section
Status Active
Modification Date 2024-10-20 14:58:26
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