Workflow
From USM Wiki
Preferred Term | Workflow |
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Definition | The sequence of process steps with their activities and actions through the USM customer driven process model required to handle a call from initiation to completion. |
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Explanation | A workflow, a customer journey, and a value stream all describe the same interaction between a customer/user and a service provider, but from different perspectives and with different levels of detail:
USM explains how eight standard customer driven workflow templates can be used to define the process logic of any and all customer journeys and value streams in service delivery. ![]() ![]() |
Alternative Term (Synonym) | Customer journey, value stream |
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Status | Active |
Modification Date | 2024-12-28 11:48:22 |
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