Complaint
From USM Wiki
| Preferred Term | Complaint |
|---|---|
| Definition | A specific type of wish, where a customer or user expresses to be unsatisfied with something that happened in the past, not being a current incident. |
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| Explanation | A complaint refers to the past; if the call refers to an actual situation, it is an incident call.
The objective of a complaint is to modify service delivery to better fit the customer's needs. |
| Alternative Term (Synonym) |
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| Section | |
| Status | Active |
| Modification Date | 2025-06-09 18:25:55 |
| Modification Note | |
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