FAQ
From USM Wiki
Frequently asked questions on USM:
- What is USM?
- Where does USM come from?
- Why USM?
- Who is USM for?
- What makes USM special?
- What doesn USM deliver?
- What does USM cost?
- What are USM products?
- How do you deploy USM?
- Which organizations use USM?
- What is the USM Customer-Provider Interaction Model?
- Are there 100+ definitions of 'service'?
- What is a method?
- Why is control so important?
- How does USM relate to the Viable System Model?
- Where do I get USM templates for user organizations?
- What is the USM Deployment Toolkit?
- How is public education supported with USM?
- Which tools have been certified for supporting USM?
- What is the difference with ESM?
- USM vs ITIL, COBIT or FitSM? Key differences? Relations with any best practice framework?
- What is the benefit of USM?
- How would you make the market aware of USM, as there are a lot of (also widely unknown) models and methodologies around?
- As a newcomer, how would USM help me build my career?
- Why USM and not ITIL, Cobit, or some other methodology?
- Process measurement and indicator if we are doing good or bad?
- Does USM help maintaining an integrated management system, say ISO9001, ISO27001, ISO22301 and other more sectorial standards?
- How would you explain service management in an easy way to people who don't know anything about it yet?
- How to deal with the different modes of service delivery (machine-to-machine, customer portal, phone support, field support) in so few processes?
- Why do we need yet another approach / framework / .... ?
- Does this mean I have to re-define all my services and refresh my entire service catalog? That sounds like a lot of work….
- How do other ‘ITIL shops’ address USM today?
- What about our ITSM tool? How will this work with what I already have?
- What are some of the most common misconceptions about USM?
- What are the strengths of the USM method?
- How long does it take to implement USM?
- Is USM more difficult to implement than other methods/frameworks?
- What are the main challenges in implementing USM?
