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USM Wiki - Companion to the USM Portal

The Unified Service Management method (USM) is a universal methodical approach for service management. The USM method provides a standardized management system for a service organization to manage its people, its processes, its technology, and its services, based on an explicit service management architecture. This site contains information on the artifacts and structure of the USM method. Click on any component of the image to access detailed information on that component.

Additional information on USM, including news, blogs, events, practical guidance, the USM Professional Register, training calendars, online books, downloads, and the shop, can be found on the USM Portal.

The USM Customer-Provider Interaction Model. Click on a component in the image to go to the details.CustomerValueDemandfunctionalityfunctioningServicegoods and actionsComposition of a facilityComposition of supportproviderProcess modelRoutines and workflowsPeopleTechnologyThe USM concept of the linkCategory:GlossaryUSM principles