Response time
From USM Wiki
| Preferred Term | Response time |
|---|---|
| Definition | The time it takes to respond to the requester of a call. |
| Acronym | |
| Explanation | For example, the time that it takes to complete the initial phone call of a requester and initiating the follow-up to solve the request. If the issue is solved during that initial phone call, the response time is the same as the solution time.
See reaction time. |
| Alternative Term (Synonym) |
| Category | |
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| Section | |
| Status | Active |
| Modification Date | 2024-09-07 05:48:36 |
| Modification Note | |
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