SERVQUAL Modell
From USM Wiki
| Preferred Term | SERVQUAL Modell |
|---|---|
| Definition | Transaktionsmodell zur Analyse der Ursachen von Mängeln bei der Service Delivery. |
| Acronym | |
| Explanation | Quelle: SERVQUAL - A Multiple-item Scale for Measuring Consumer Perceptions of Service Quality, A. Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry, in Journal of Retailing 64(1):12-40, Januar 1988 |
| Alternative Term (Synonym) |
| Category | |
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| Section | |
| Status | Active |
| Modification Date | 2024-08-30 00:33:21 |
| Modification Note | |
| Suchbegriff |
