System driven
From USM Wiki
| Preferred Term | System driven |
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| Definition | The second growth phase in the USM Value Maturity Model, where a service provider focuses on delivering coherent systems. |
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| Explanation | In the system driven phase, the technology is under control. The service provider is able to make coherent systems available. The service provider has reasonable control over its own activities, but the policies are not focused at the customer
The approach is internally focused and is used in a service excellence strategy. See technology driven, service driven, customer driven, and business driven. |
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| Modification Date | 2024-10-19 10:56:54 |
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