Translations:Routines and workflows/18/en
From USM Wiki
Standardization assures control
Because the customer organization depends on the quality of the delivered services, a service provider strives for maximum assurance of those services. This assurance is achieved by, among other things, the standardization of routines. After all, standardization promotes the predictability of the outcomes of these routines, and thus the assurance of performance (one of the USM principles).
