Expert servicedesk

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Preferred Term Expert service desk
Definition Service desk with a high degree of expertise, which means that many calls can be handled in the first line.
Acronym
Explanation An expert service desk is the opposite of an unskilled service desk, where calls are simply routed to a solution team and not solved in the first line.
Alternative Term (Synonym) Skilled servicedesk


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Section
Status Active
Modification Date 2024-08-30 00:33:21
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