Expert servicedesk
From USM Wiki
| Preferred Term | Expert service desk |
|---|---|
| Definition | Service desk with a high degree of expertise, which means that many calls can be handled in the first line. |
| Acronym | |
| Explanation | An expert service desk is the opposite of an unskilled service desk, where calls are simply routed to a solution team and not solved in the first line. |
| Alternative Term (Synonym) | Skilled servicedesk |
| Category | |
|---|---|
| Section | |
| Status | Active |
| Modification Date | 2024-08-30 00:33:21 |
| Modification Note | |
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