SERVQUAL model
From USM Wiki
| Preferred Term | SERVQUAL model |
|---|---|
| Definition | Transaction model for analyzing causes for shortcomings in service delivery. |
| Acronym | |
| Explanation | Source: SERVQUAL - A Multiple-item Scale for Measuring Consumer Perceptions of Service Quality, A. Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry, in Journal of Retailing 64(1):12-40, January 1988 |
| Alternative Term (Synonym) |
| Category | |
|---|---|
| Section | |
| Status | Active |
| Modification Date | 2024-08-30 00:33:21 |
| Modification Note | |
| Search Term |
