Practice
| Preferred Term | Practice |
|---|---|
| Definition | A practical way of working, specifying the actions, the operators, and (optionally) the technical instructions to execute the actions. |
| Acronym | |
| Explanation | Practices can describe anything an organization does 'in practice'.
USM explains that service management processes are universal. Therefore, USM specifies generic workflows. Local decisions turn these workflows into procedures by adding the operator profiles to the actions of these workflows, and into work instructions by adding the technological instructions to these procedures. These local procedures and work instructions are the practices of the service provider, as they apply the generic workflows to local, practical conditions. Each service management or service delivery practice can be derived from the USM process architecture. This means that there is no such thing as a business process: there are only business practices, as all of these can be derived from the USM processes. A popular technique to describe these business practices is BPMN: business 'process' modeling and notation. For the above reason, BPMN should be spelled as business practice model and notation: it is used to specify routines at the level of the work instruction, specifying not only the what (process), but also the who (people) and the how (technology). |
| Alternative Term (Synonym) | . |
| Category | |
|---|---|
| Section | |
| Status | Active |
| Modification Date | 2025-10-11 02:00:05 |
| Modification Note | |
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