Glossary:Pages Edited
From USM Wiki
| Page | Modification Date |
|---|---|
| Request catalog | 2025-05-26 19:22:35 |
| Acceptance environment | 2025-04-12 12:37:46 |
| Workflow | 2025-06-10 06:15:56 |
| Repair time | 2024-08-30 13:11:59 |
| Agree | 2024-08-30 13:18:57 |
| Residual risk | 2025-06-14 15:48:51 |
| Requester | 2025-06-04 07:02:08 |
| Response time | 2025-06-08 08:07:41 |
| Resource | 2024-11-03 13:04:36 |
| Risk | 2025-06-09 08:12:19 |
| Risk coordinator | 2025-04-23 11:55:50 |
| Risk database | 2025-05-26 19:27:04 |
| Risk inventory plan | 2025-05-26 19:33:25 |
| Risk manager | 2024-08-30 14:19:20 |
| Risk matrix | 2025-06-09 18:42:05 |
| Risk profile | 2025-05-26 19:36:48 |
| Risk scan | 2024-08-30 14:23:29 |
| Role | 2025-06-07 05:35:59 |
| Root cause analysis | 2025-05-27 11:43:37 |
| MIR model | 2025-06-24 16:35:08 |
| RUF model | 2024-08-30 15:05:01 |
| Routine | 2025-08-28 02:00:06 |
| Routing | 2025-06-14 15:54:19 |
| Support | 2024-09-15 10:35:34 |
| User | 2025-06-07 15:05:26 |
| Entity | 2025-09-18 02:00:10 |
| Action | 2025-09-18 02:00:10 |
| Object | 2024-10-07 14:14:20 |
| Domain | 2024-09-13 13:58:39 |
| System test | 2024-09-13 14:27:38 |
| System | 2025-06-09 19:30:22 |
| System driven | 2024-10-19 10:56:54 |
| Task | 2025-07-02 17:21:42 |
| Team | 2024-11-03 15:36:00 |
| Team-based organization | 2025-05-26 19:52:55 |
| Team report | 2025-07-02 17:18:57 |
| Technical catalog | 2024-09-29 17:20:45 |
| Team coordinator | 2024-11-02 12:37:51 |
| Technical design | 2024-09-09 20:28:11 |
| Technology driven | 2025-04-13 09:57:42 |
| Technology management | 2025-06-10 05:38:07 |
| Technology resource | 2025-07-02 17:14:48 |
| Test | 2024-09-02 13:18:08 |
| Test environment | 2025-06-10 05:49:11 |
| Text strategy | 2024-09-02 13:22:31 |
| Threat | 2024-09-02 13:24:37 |
| Throughput | 2025-06-08 12:35:12 |
| Tool | 2025-05-31 14:51:29 |
| Trigger | 2025-05-10 04:33:11 |
| Agreement | 2025-06-10 06:02:03 |
| Architecture | 2025-06-08 08:15:12 |
| Organizational resource | 2024-09-20 16:05:13 |
| Activity | 2024-11-02 13:26:20 |
| Process | 2025-09-10 02:00:09 |
| Process step | 2024-09-14 12:22:43 |
| Underpinning contract | 2024-10-20 14:02:05 |
| Unified | 2024-09-09 20:13:32 |
| Unskilled service desk | 2025-05-27 11:52:10 |
| Upgrade | 2024-09-03 13:28:24 |
| Uptime | 2025-06-08 08:22:24 |
| Urgent change | 2024-09-03 13:30:46 |
| USM panel | 2025-01-04 10:24:09 |
| User acceptance test | 2024-09-03 13:42:54 |
| USM process model | 2025-08-26 02:00:16 |
| Value | 2025-08-28 02:00:18 |
| Value stream | 2025-08-28 02:00:13 |
| Version | 2025-06-10 06:08:08 |
| Vertical escalation | 2024-09-09 20:11:53 |
| Vision | 2025-08-28 02:00:20 |
| Weekly plan | 2024-09-04 08:56:53 |
| Window | 2025-07-02 18:34:16 |
| Wish | 2025-06-15 19:01:01 |
| Work | 2024-09-04 19:10:57 |
| Work instruction | 2025-08-28 02:00:09 |
| Accountability | 2025-06-08 07:57:45 |
| Administrator | 2024-09-04 13:23:53 |
| Service delivery | 2024-09-13 14:11:20 |
| Business | 2025-06-13 05:09:35 |
| Practice | 2025-09-10 02:00:06 |
| Release | 2025-06-09 18:26:46 |
| Alert | 2025-06-08 08:05:11 |
| Threshold | 2024-09-07 05:41:20 |
| Request | 2025-05-27 08:04:15 |
| Application | 2025-05-23 11:23:46 |
| Component | 2024-09-07 05:59:35 |
| Asset register | 2024-09-07 13:32:48 |
| Class | 2024-09-07 13:36:04 |
| Audit | 2024-09-10 12:34:36 |
| Separation of duties | 2025-05-23 11:49:08 |
| Impact table | 2025-06-08 08:19:42 |
| Manage | 2025-06-13 10:13:34 |
| Coordinate | 2024-11-03 13:07:40 |
| Coordinator | 2024-11-03 14:58:51 |
| Operator | 2025-06-01 13:16:48 |
| Execute | 2025-06-15 05:26:29 |
| Operate | 2025-08-26 02:00:12 |
| Manager | 2024-09-17 09:51:21 |
| Incident coordinator | 2025-05-27 11:50:38 |
| Process coordinator | 2024-10-08 15:00:50 |
| Line coordinator | 2025-05-26 09:11:46 |
| Change coordinator | 2025-05-26 09:19:40 |
| Process manager | 2025-05-27 11:48:10 |
| Incident manager | 2024-09-12 12:09:52 |
| Complaint | 2025-06-09 18:25:55 |
| Call | 2025-07-01 09:23:06 |
| Request for change | 2025-05-27 11:38:02 |
| Asset | 2024-09-09 19:17:46 |
| Change | 2025-06-10 13:12:59 |
| Recovery time | 2024-09-09 20:10:34 |
| Improve | 2024-09-09 20:17:11 |
| Team coordination | 2025-07-02 18:33:11 |
| Control | 2024-09-11 11:39:59 |
| Classify | 2025-06-09 11:12:55 |
| Availability | 2025-08-23 02:00:09 |
| Configuration | 2024-09-11 10:46:37 |
| Benchmark | 2024-09-11 10:48:41 |
| Best effort | 2024-09-11 10:49:41 |
| Relate | 2024-09-11 10:50:44 |
| BPM tool | 2025-06-08 11:52:53 |
| Management | 2025-07-02 17:27:57 |
| Charging | 2025-05-26 09:21:44 |
| Building information model | 2025-05-23 11:53:43 |
| Business relationship manager | 2024-09-11 11:14:16 |
| Change Management | 2025-06-09 11:00:26 |
| Change calendar | 2025-07-02 17:29:54 |
| Continuity | 2025-08-23 02:00:08 |
| Contract Management | 2025-06-07 05:42:17 |
| Customer journey | 2025-05-31 15:09:59 |
| Output | 2025-06-08 12:36:23 |
| Contract manager | 2024-11-02 16:29:04 |
| Daily plan | 2025-07-02 18:27:56 |
| Operations Management | 2024-09-19 09:20:21 |
| Demand | 2025-09-10 02:00:09 |
| Diagnosis | 2025-06-09 06:42:56 |
| Recovery | 2025-05-23 11:37:01 |
| Incident lifecycle | 2025-05-26 09:13:41 |
| Disaster | 2025-07-01 09:51:38 |
| DTAP street | 2025-06-10 09:24:12 |
| Development environment | 2024-09-12 06:20:08 |
| Detection time | 2024-09-12 06:20:51 |
| Event | 2025-04-13 07:46:27 |
| Escalate | 2024-09-12 06:23:37 |
| Facility management | 2024-09-13 19:01:26 |
| Facility manager | 2024-09-12 12:00:39 |
| Fix | 2024-09-12 12:02:12 |
| Building management | 2024-09-12 12:02:46 |
| Business driven | 2025-06-09 07:43:52 |
| Horizontal escalation | 2024-09-12 12:05:39 |
| Human resource management | 2024-09-13 18:56:02 |
| Incident call | 2025-05-26 09:10:07 |
| Inside-out | 2024-09-12 12:13:15 |
| Insourcing | 2025-06-09 11:06:37 |
| Internal customer | 2024-09-12 12:14:54 |
| Capacity | 2025-08-23 02:00:07 |
| Customer | 2025-05-21 09:20:51 |
| Line management | 2025-07-02 18:30:19 |
| Configuration item | 2024-09-13 19:21:43 |
| Management system | 2025-06-09 13:25:32 |
| Non-functional characteristic | 2025-06-10 13:15:48 |
| Operations coordinator | 2025-04-23 12:03:53 |
| OPS calendar | 2025-04-03 08:03:49 |
| Outside-in | 2024-09-13 18:38:01 |
| Customer excellence | 2025-06-08 12:37:56 |
| Portability | 2025-08-23 02:00:08 |
| Portfolio | 2025-06-10 08:24:28 |
| Priority | 2025-05-10 04:15:51 |
| Production environment | 2024-09-13 06:06:45 |
| Procedure | 2024-11-23 16:47:41 |
| Process management | 2024-09-29 17:04:54 |
| Realize | 2024-09-13 14:00:29 |
| Repair | 2025-05-26 09:53:41 |
| Reporting | 2025-05-26 09:51:40 |
| Risk Management | 2025-06-09 11:03:55 |
| Shadow service | 2025-06-10 12:34:39 |
| Service excellence | 2024-09-13 14:13:41 |
| Service catalog | 2025-05-26 19:24:15 |
| Service lifecycle | 2025-04-23 11:56:30 |
| Service manager | 2024-09-13 14:17:52 |
| Service request | 2025-06-14 16:09:55 |
| Skilled service desk | 2024-09-13 14:21:44 |
| Solution team | 2025-05-26 19:58:37 |
| Shift left | 2025-09-10 02:00:07 |
| Supply chain | 2024-09-13 14:25:43 |
| Availability management | 2025-06-10 07:30:54 |
| Service driven | 2025-04-13 10:05:41 |
| Provider | 2025-06-09 15:20:14 |
| Employee | 2024-09-13 18:39:36 |
| Performance | 2025-06-09 15:10:29 |
| Customer driven | 2025-04-13 09:50:50 |
| Incident | 2025-06-09 08:09:43 |
| Function | 2025-03-24 06:13:09 |
| Document | 2024-09-13 19:04:15 |
| Configuration management database | 2024-09-13 19:18:49 |
| Capacity manager | 2024-09-13 19:24:29 |
| Availability manager | 2025-06-10 12:30:00 |
| Facility | 2025-06-07 05:32:43 |
| Supplier | 2024-10-20 14:01:09 |
| Service provider | 2024-10-19 10:17:52 |
| Service | 2024-11-05 14:36:05 |
| Goods | 2025-06-09 07:45:03 |
| Functioning | 2025-06-30 08:54:55 |
| Functionality | 2024-09-29 17:13:19 |
| Profile | 2025-05-21 09:19:09 |
| Responsibility | 2025-08-26 02:00:16 |
| Authority | 2025-09-18 02:00:09 |
| Capacity management | 2024-09-19 09:13:08 |
| Process-based organization | 2024-09-19 09:14:16 |
| DevOps | 2024-09-19 09:15:16 |
| Relationship management | 2024-09-19 09:18:12 |
| Business process model and notation | 2024-11-02 15:42:14 |
| Human resource | 2024-11-03 15:30:22 |
| Management architecture | 2025-06-09 13:23:56 |
| Antecedent | 2025-06-10 13:21:19 |
| Architecture pattern | 2024-09-21 14:50:49 |
| Problem | 2024-10-09 07:23:54 |
| Attribute | 2024-11-05 14:56:16 |
| Stakeholder | 2024-09-20 19:18:12 |
| Call management | 2025-05-26 19:50:37 |
| Change manager | 2024-10-09 07:40:59 |
| Service management architecture | 2025-05-26 19:43:55 |
| Process owner | 2024-09-29 17:06:07 |
| Input | 2024-10-09 07:08:41 |
| Outcome | 2025-06-09 06:57:59 |
| Product | 2025-06-09 15:16:12 |
| Service offering | 2025-05-26 19:45:10 |
| Deployment | 2024-09-29 17:18:49 |
| RACI table | 2024-09-29 17:22:23 |
| Conformance | 2025-08-23 02:00:09 |
| Acceptance | 2025-05-26 19:48:26 |
| Coordinating organization | 2024-10-13 18:01:31 |
| Sourcing cycle | 2024-10-09 07:04:55 |
| Compliance | 2025-06-01 14:44:02 |
| Chapter | 2025-06-09 11:11:25 |
| Supplier manager | 2024-10-09 07:09:58 |
| Service level | 2024-10-09 07:12:07 |
| Skill | 2024-10-09 07:13:26 |
| Service delivery coordination tool | 2024-10-19 11:03:34 |
| Service-tree | 2024-10-09 07:15:42 |
| Configuration manager | 2025-04-23 12:22:09 |
| Configuration management | 2024-12-13 06:39:37 |
| Agreed opening time | 2025-06-10 06:00:35 |
| Critical success factor | 2025-07-02 17:17:04 |
| Service agreement | 2024-10-19 10:51:07 |
| Operational excellence | 2024-10-19 11:00:54 |
| Organization | 2024-11-05 14:46:58 |
| Contract coordinator | 2024-11-02 16:31:07 |
| Culture | 2024-11-03 15:08:41 |
| Party | 2024-11-08 15:23:24 |
| Application form | 2024-11-06 09:17:18 |
| Categorize | 2024-11-11 15:45:47 |
| Goal | 2025-07-07 12:13:31 |
| Objective | 2025-06-10 06:17:32 |
| Staff | 2025-05-26 19:54:47 |
| Likelihood | 2025-04-17 00:05:58 |
| Urgency table | 2025-06-10 12:31:50 |
| Priority table | 2025-06-09 15:14:58 |
| Priority value table | 2025-05-10 04:30:04 |
| Failure | 2025-06-10 05:56:05 |
| Primary task | 2025-05-26 09:16:06 |
| Line | 2025-04-23 11:54:05 |
| Operations manager | 2025-06-07 05:23:40 |
| Line manager | 2025-05-10 03:59:22 |
| Recover | 2025-05-26 09:48:57 |
| Economy of scale | 2025-06-10 12:33:29 |
| Job matrix | 2025-05-26 09:23:39 |
| Mitigate | 2025-06-09 13:32:42 |
| Performance indicator | 2025-06-13 15:48:39 |
| Prioritize | 2025-05-26 09:38:22 |
| Program | 2025-07-02 18:28:48 |
| Risk appetite | 2025-06-14 15:46:21 |
| Secondary task | 2025-07-02 17:30:29 |
| Service integrator | 2025-05-26 19:42:38 |
| Acceptance criteria | 2025-05-26 19:51:57 |
| Interaction | 2025-09-18 02:00:07 |
| Functionality management | 2025-07-08 04:43:33 |
| Building block | 2025-05-29 18:14:59 |
| Likelihood table | 2025-09-10 02:00:06 |
| Detection | 2025-06-09 06:44:30 |
| Impact | 2025-06-05 14:42:35 |
| Operational level agreement | 2025-06-05 15:00:11 |
| Customer satisfaction | 2025-06-09 11:18:00 |
| Key performance indicator | 2025-06-05 15:18:42 |
| Quality | 2025-06-05 15:48:44 |
| Matrix organization | 2025-06-05 16:08:24 |
| Back office | 2025-06-08 11:47:22 |
| Baseline | 2025-06-08 11:49:04 |
| Budget control | 2025-06-08 11:53:45 |
| Delivery | 2025-06-09 06:40:14 |
| Downtime | 2025-06-09 06:45:51 |
| End user | 2025-06-25 13:05:18 |
| Framework | 2025-06-09 07:33:38 |
| Customer intimacy | 2025-06-09 11:17:27 |
| Solution time | 2025-06-09 11:20:26 |
| Managed infrastructure | 2025-06-09 13:21:36 |
| Management method | 2025-06-09 13:25:01 |
| Monitoring | 2025-06-09 13:33:23 |
| Reaction time | 2025-06-09 18:24:02 |
| Centralized support | 2025-09-10 02:00:05 |
| Process database | 2025-06-10 07:28:06 |
| Matching | 2025-06-13 14:52:39 |
| Service desk | 2025-06-14 16:02:17 |
| Urgency | 2025-06-15 18:51:16 |
| TAR | 2025-07-05 11:21:47 |
| Method | 2025-06-24 20:34:45 |
| Economy of scope | 2025-06-25 12:54:11 |
| Monthly plan | 2025-07-02 17:24:37 |
| Disaster recovery plan | 2025-07-02 17:33:02 |
| Facility management information system | 2025-07-02 18:25:51 |
| Process coordination | 2025-07-02 18:37:20 |
| Reliability | 2025-08-23 02:00:10 |
| Scalability | 2025-08-23 02:00:11 |
| Capability | 2025-08-23 02:00:11 |
| Strategy | 2025-09-18 10:40:40 |
