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- Acceptance
- Acceptance criteria
- Acceptance environment
- Accountability
- Action
- Agreed opening time
- Agreement
- Alert
- Antecedent
- Application
- Application form
- Architecture
- Attribute
- Authority
- Availability
- Availability management
- Availability manager
- BPM tool
- Back office
- Baseline
- Budget control
- Building information model
- Business
- Business driven
- Call
- Call management
- Capability
- Capacity
- Categorize
- Centralized support
- Change
- Change Management
- Change calendar
- Change coordinator
- Chapter
- Classify
- Complaint
- Compliance
- Configuration management
- Configuration manager
- Conformance
- Continuity
- Contract Management
- Contract coordinator
- Critical success factor
- Customer
- Customer driven
- Customer excellence
- Customer intimacy
- Customer satisfaction
- DTAP street
- Daily plan
- Delivery
- Demand
- Detection
- Diagnosis
- Disaster
- Disaster recovery plan
- Downtime
- Economy of scale
- Economy of scope
- End user
- Enterprise service management (ESM)
- Entity
- Event
- Facility
- Facility management information system
- Failure
- Framework
- Functionality management
- Functioning
- Goal
- Goods
- Impact
- Impact table
- Incident
- Incident call
- Incident coordinator
- Incident lifecycle
- Insourcing
- Interaction
- Job matrix
- Key performance indicator
- Known error
- Likelihood
- Likelihood table
- Line coordinator
- Line management
- Line manager
- MIR model
- Manage
- Managed infrastructure
- Management
- Management architecture
- Management method
- Management system
- Matching
- Method
- Mitigate
- Monitoring
- Monthly plan
- Non-functional characteristic
- OPS calendar
- Objective
- Operate
- Operational level agreement
- Operations coordinator
- Operations manager
- Operator
- Outcome
- Output
- Party
- People
- Performance
- Performance indicator
- Portability
- Portfolio
- Practice
- Primary task
- Prioritize
- Priority
- Priority table
- Priority value table
- Process
- Process coordination
- Process database
- Process manager
- Product
- Profile
- Program
- Provider
- Reaction time
- Recover
- Recovery
- Release
- Reliability
- Repair
- Reporting
- Request catalog
- Request for change
- Requester
- Residual risk
- Response time
- Responsibility
- Risk
- Risk Management
- Risk appetite
- Risk database
- Risk inventory plan
- Risk matrix
- Risk profile
- Role
- Root cause analysis
- Routine
- Routines and workflows
- Routing
- Scalability
- Secondary task
- Separation of duties
- Service
- Service catalog
- Service desk
- Service driven
- Service integrator
- Service lifecycle
- Service management architecture
- Service offering
- Service request
- Shadow service
- Shift left
- Solution team
- Solution time
- Staff
- Strategy
- System
- TAR
- Task
- Team-based organization
- Team coordination
- Team report
- Technology driven
- Technology management
- Test environment
- Throughput
- Tool
- Trigger
- USM panel
- USM process model
- Unskilled service desk
- Uptime
- Urgency
- Urgency table
- User
- Value
- Value stream
- Version
- Vision
- Wish
- Work instruction
- Workflow
- Template:GlossaryTerm
Pages in translation
The latest version of each of these pages has been marked for translation.
- Activity
- Administrator
- Agile
- Agree
- Architecture pattern
- Artefact
- Asset
- Asset register
- Audit
- Back-out
- Benchmark
- Best effort
- Best practice
- Big bang
- Build
- Building block
- Building management
- Business case
- Business impact analysis
- Business process model and notation
- Business relationship management
- Business relationship manager
- Capacity management
- Capacity manager
- Change advisory board
- Change manager
- Charging
- Class
- Component
- Configuration
- Configuration item
- Configuration management database
- Continuity manager
- Contract manager
- Control
- Coordinate
- Coordinating organization
- Coordinator
- Core value
- Culture
- Customer journey
- Definition of definitions
- Deployment
- Deployment guidance
- Design
- Detection time
- DevOps
- Development environment
- Diagnosis time
- Discipline
- Distributed support
- Document
- Domain
- Element
- Employee
- End customer
- Enterprise service management
- Escalate
- Escalation scheme
- Expert servicedesk
- External customer
- FAQ
- Facility management
- Facility manager
- Facility service
- First time resolution
- Fix
- Function
- Functional design
- Functionality
- Governance
- Help page for USM-wiki
- Horizontal escalation
- Human resource
- Human resource management
- Identity
- Improve
- Incident Management
- Incident manager
- Infrastructure
- Innovation
- Input
- Inside-out
- Instance
- Interface
- Internal customer
- Interoperability
- Key result indicator
- Knowledge management
- Line
- Line coordination
- Main Page
- Maintenance
- Major incident
- Managed infrastructure component
- Managed infrastructure register
- Management team
- Manager
- Matrix organization
- Mean time between failures
- Mean time between service incidents
- Metric
- Mission
- Multiple change
- Object
- Operant conditioning
- Operational excellence
- Operations Management
- Organization
- Organization structure
- Organize
- Outside-in
- Outsourcing
- Perspective
- Policy
- Principle
- Problem
- Procedure
- Process-based organization
- Process coordinator
- Process management
- Process model
- Process owner
- Process step
- Production acceptance test
- Production environment
- Project
- Purpose
- Quality
- RACI table
- RUF model
- Re-sourcing
- Realize
- Record
- Recovery time
- Reference architecture
- Register
- Relate
- Relationship management
- Repair time
- Resource
- Risk call
- Risk coordinator
- Risk manager
- Risk scan
- SERVQUAL model
- SURVUZ Foundation
- Self-service portal
- Separation of domains
- Service-tree
- Service agreement
- Service delivery
- Service delivery coordination tool
- Service excellence
- Service level
- Service management
- Service management method
- Service management system
- Service manager
- Service provider
- Service report
- Shared service center
- Skill
- Skilled service desk
- Software
- Sourcing cycle
- Specify
- Squad
- Staff member
- Stakeholder
- Standard
- Standard change
- Supplier
- Supplier manager
- Supply chain
- Support
- System driven
- System test
- Team
- Team coordinator
- Technical catalog
- Technical design
- Technology
- Technology resource
- Templates
- Test
- Text strategy
- The Customer
- The USM Ecosystem
- The USM concept of the link
- The customer's demand
- The managed infrastructure
- The service creates value
- The service provider
- The structure of a service
- Threat
- Threshold
- Training and Education
- USM's Service management system
- USM's service management architecture
- USM Value Maturity Model
- USM and ITIL, SIAM, DevOps, etc.
- USM principles
- Underpinning contract
- Unified
- Upgrade
- Urgent change
- User acceptance test
- Vertical escalation
- Weekly plan
- Window
- Work
- Workaround
- MediaWiki:Professional
- MediaWiki:Usm-professional
- Template:GlossaryMetadata
- Category:Glossary
- Glossary:Main (no transclusion support)