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  1. Test Page

Pages with pending changes

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  1. Acceptance
  2. Acceptance criteria
  3. Acceptance environment
  4. Accountability
  5. Action
  6. Agreed opening time
  7. Agreement
  8. Alert
  9. Antecedent
  10. Application
  11. Application form
  12. Architecture
  13. Attribute
  14. Authority
  15. Availability
  16. Availability management
  17. Availability manager
  18. BPM tool
  19. Back office
  20. Baseline
  21. Budget control
  22. Building information model
  23. Business
  24. Business driven
  25. Call
  26. Call management
  27. Capability
  28. Capacity
  29. Categorize
  30. Centralized support
  31. Change
  32. Change Management
  33. Change calendar
  34. Change coordinator
  35. Chapter
  36. Classify
  37. Complaint
  38. Compliance
  39. Configuration management
  40. Configuration manager
  41. Conformance
  42. Continuity
  43. Contract Management
  44. Contract coordinator
  45. Critical success factor
  46. Customer
  47. Customer driven
  48. Customer excellence
  49. Customer intimacy
  50. Customer satisfaction
  51. DTAP street
  52. Daily plan
  53. Delivery
  54. Demand
  55. Detection
  56. Diagnosis
  57. Disaster
  58. Disaster recovery plan
  59. Downtime
  60. Economy of scale
  61. Economy of scope
  62. End user
  63. Enterprise service management (ESM)
  64. Entity
  65. Event
  66. Facility
  67. Facility management information system
  68. Failure
  69. Framework
  70. Functionality management
  71. Functioning
  72. Goal
  73. Goods
  74. Impact
  75. Impact table
  76. Incident
  77. Incident call
  78. Incident coordinator
  79. Incident lifecycle
  80. Insourcing
  81. Interaction
  82. Job matrix
  83. Key performance indicator
  84. Known error
  85. Likelihood
  86. Likelihood table
  87. Line coordinator
  88. Line management
  89. Line manager
  90. MIR model
  91. Manage
  92. Managed infrastructure
  93. Management
  94. Management architecture
  95. Management method
  96. Management system
  97. Matching
  98. Method
  99. Mitigate
  100. Monitoring
  101. Monthly plan
  102. Non-functional characteristic
  103. OPS calendar
  104. Objective
  105. Operate
  106. Operational level agreement
  107. Operations coordinator
  108. Operations manager
  109. Operator
  110. Outcome
  111. Output
  112. Party
  113. People
  114. Performance
  115. Performance indicator
  116. Portability
  117. Portfolio
  118. Practice
  119. Primary task
  120. Prioritize
  121. Priority
  122. Priority table
  123. Priority value table
  124. Process
  125. Process coordination
  126. Process database
  127. Process manager
  128. Product
  129. Profile
  130. Program
  131. Provider
  132. Reaction time
  133. Recover
  134. Recovery
  135. Release
  136. Reliability
  137. Repair
  138. Reporting
  139. Request catalog
  140. Request for change
  141. Requester
  142. Residual risk
  143. Response time
  144. Responsibility
  145. Risk
  146. Risk Management
  147. Risk appetite
  148. Risk database
  149. Risk inventory plan
  150. Risk matrix
  151. Risk profile
  152. Role
  153. Root cause analysis
  154. Routine
  155. Routines and workflows
  156. Routing
  157. Scalability
  158. Secondary task
  159. Separation of duties
  160. Service
  161. Service catalog
  162. Service desk
  163. Service driven
  164. Service integrator
  165. Service lifecycle
  166. Service management architecture
  167. Service offering
  168. Service request
  169. Shadow service
  170. Shift left
  171. Solution team
  172. Solution time
  173. Staff
  174. Strategy
  175. System
  176. TAR
  177. Task
  178. Team-based organization
  179. Team coordination
  180. Team report
  181. Technology driven
  182. Technology management
  183. Test environment
  184. Throughput
  185. Tool
  186. Trigger
  187. USM panel
  188. USM process model
  189. Unskilled service desk
  190. Uptime
  191. Urgency
  192. Urgency table
  193. User
  194. Value
  195. Value stream
  196. Version
  197. Vision
  198. Wish
  199. Work instruction
  200. Workflow
  201. Template:GlossaryTerm

Pages in translation

The latest version of each of these pages has been marked for translation.

  1. Activity
  2. Administrator
  3. Agile
  4. Agree
  5. Architecture pattern
  6. Artefact
  7. Asset
  8. Asset register
  9. Audit
  10. Back-out
  11. Benchmark
  12. Best effort
  13. Best practice
  14. Big bang
  15. Build
  16. Building block
  17. Building management
  18. Business case
  19. Business impact analysis
  20. Business process model and notation
  21. Business relationship management
  22. Business relationship manager
  23. Capacity management
  24. Capacity manager
  25. Change advisory board
  26. Change manager
  27. Charging
  28. Class
  29. Component
  30. Configuration
  31. Configuration item
  32. Configuration management database
  33. Continuity manager
  34. Contract manager
  35. Control
  36. Coordinate
  37. Coordinating organization
  38. Coordinator
  39. Core value
  40. Culture
  41. Customer journey
  42. Definition of definitions
  43. Deployment
  44. Deployment guidance
  45. Design
  46. Detection time
  47. DevOps
  48. Development environment
  49. Diagnosis time
  50. Discipline
  51. Distributed support
  52. Document
  53. Domain
  54. Element
  55. Employee
  56. End customer
  57. Enterprise service management
  58. Escalate
  59. Escalation scheme
  60. Expert servicedesk
  61. External customer
  62. FAQ
  63. Facility management
  64. Facility manager
  65. Facility service
  66. First time resolution
  67. Fix
  68. Function
  69. Functional design
  70. Functionality
  71. Governance
  72. Help page for USM-wiki
  73. Horizontal escalation
  74. Human resource
  75. Human resource management
  76. Identity
  77. Improve
  78. Incident Management
  79. Incident manager
  80. Infrastructure
  81. Innovation
  82. Input
  83. Inside-out
  84. Instance
  85. Interface
  86. Internal customer
  87. Interoperability
  88. Key result indicator
  89. Knowledge management
  90. Line
  91. Line coordination
  92. Main Page
  93. Maintenance
  94. Major incident
  95. Managed infrastructure component
  96. Managed infrastructure register
  97. Management team
  98. Manager
  99. Matrix organization
  100. Mean time between failures
  101. Mean time between service incidents
  102. Metric
  103. Mission
  104. Multiple change
  105. Object
  106. Operant conditioning
  107. Operational excellence
  108. Operations Management
  109. Organization
  110. Organization structure
  111. Organize
  112. Outside-in
  113. Outsourcing
  114. Perspective
  115. Policy
  116. Principle
  117. Problem
  118. Procedure
  119. Process-based organization
  120. Process coordinator
  121. Process management
  122. Process model
  123. Process owner
  124. Process step
  125. Production acceptance test
  126. Production environment
  127. Project
  128. Purpose
  129. Quality
  130. RACI table
  131. RUF model
  132. Re-sourcing
  133. Realize
  134. Record
  135. Recovery time
  136. Reference architecture
  137. Register
  138. Relate
  139. Relationship management
  140. Repair time
  141. Resource
  142. Risk call
  143. Risk coordinator
  144. Risk manager
  145. Risk scan
  146. SERVQUAL model
  147. SURVUZ Foundation
  148. Self-service portal
  149. Separation of domains
  150. Service-tree
  151. Service agreement
  152. Service delivery
  153. Service delivery coordination tool
  154. Service excellence
  155. Service level
  156. Service management
  157. Service management method
  158. Service management system
  159. Service manager
  160. Service provider
  161. Service report
  162. Shared service center
  163. Skill
  164. Skilled service desk
  165. Software
  166. Sourcing cycle
  167. Specify
  168. Squad
  169. Staff member
  170. Stakeholder
  171. Standard
  172. Standard change
  173. Supplier
  174. Supplier manager
  175. Supply chain
  176. Support
  177. System driven
  178. System test
  179. Team
  180. Team coordinator
  181. Technical catalog
  182. Technical design
  183. Technology
  184. Technology resource
  185. Templates
  186. Test
  187. Text strategy
  188. The Customer
  189. The USM Ecosystem
  190. The USM concept of the link
  191. The customer's demand
  192. The managed infrastructure
  193. The service creates value
  194. The service provider
  195. The structure of a service
  196. Threat
  197. Threshold
  198. Training and Education
  199. USM's Service management system
  200. USM's service management architecture
  201. USM Value Maturity Model
  202. USM and ITIL, SIAM, DevOps, etc.
  203. USM principles
  204. Underpinning contract
  205. Unified
  206. Upgrade
  207. Urgent change
  208. User acceptance test
  209. Vertical escalation
  210. Weekly plan
  211. Window
  212. Work
  213. Workaround
  214. MediaWiki:Professional
  215. MediaWiki:Usm-professional
  216. Template:GlossaryMetadata
  217. Category:Glossary
  218. Glossary:Main (no transclusion support)